Contact Us
At Keno Lottery, we understand that our customers may need assistance with various aspects of their gaming experience or account management. Our support team is committed to providing help and resolving any issues you may encounter.
Availability
Our customer support is available 24/7 through various channels, including:
Support Channels
We recommend choosing the most suitable support channel based on your issue:
Help Centre and FAQ
Our comprehensive Help Centre provides a wealth of information on various topics related to gaming, account management, and responsible gambling. You can also find answers to frequently asked questions there.
Verification or Account-Help Support
If you have issues with your account verification, please contact us via email or use our dedicated email address (when provided).
Responsible Gambling Assistance
We are committed to providing a safe and responsible gaming environment. If you need assistance with managing your spending habits, setting deposit limits, or self-excluding from the site, please reach out to our dedicated team via phone or email (when available).
Technical Support
For technical issues related to games, software, or hardware compatibility, please contact us via live chat or email.
Complaint or Dispute Guidance
If you have a complaint about your gaming experience, we encourage you to first try contacting our support team. If the issue persists, you can escalate it to our dedicated complaint resolution department by emailing or using our dedicated email address (when provided).
Communication Response Expectations
We strive to respond to all inquiries within a few hours of receipt during business hours. Please note that response times may vary depending on the complexity and volume of queries.
Mobile and Desktop Support Accessibility
Our support is accessible via desktop, tablet, or mobile devices, ensuring you can get help whenever, wherever.
Multilingual Support
We provide multilingual assistance to ensure our diverse customer base receives tailored support. Please choose your preferred language for assistance from the dropdown menu at the top of this page.
Preferred Contact Methods
While we encourage using our live chat service for immediate assistance, you can also contact us via email or phone (when available). We aim to provide a seamless and efficient communication experience through multiple channels.
By choosing Keno Lottery as your gaming platform, you have access to a dedicated support team committed to helping you enjoy the games in a responsible manner.
